Returns & Refunds
Exchanges & Returns:
Exchanging or returning an item couldn’t be easier.
Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund.
You have 14 days from receiving your order to:
- Notify us of your exchange or return request
- Request a full refund
Items must be returned to us unused with all Tailored Equestrian tags and brand labels still attached. Returns that do not meet our policy will be sent back to you.
Need a Different Size?
There is no problem in exchanging your order for another size. Simply contact us and we will be able to assist you further. Exchanges are returned at the expense of the customer and an additional delivery fee is incurred for replacement items by the customer.
Returning Your Purchase:
Please ensure to notify us before you return your order. Goods are returned at the expense of the customer.
All Returns can be sent to:
Tailored Equestrian, The Old Mill, Johnstown, Naas, Kildare, Ireland, W91VY20
We strongly recommend that all returns are sent by recorded/ tracked delivery in order that they can be signed for and entered into our system.
Please note we cannot accept returns with "Customs & Duties Owed". All customs and duties charges must be paid by the customer returning the purchase.
Excluded Return Items:
Please note that the below items cannot be exchanged/refunded unless faulty:
Made to Measure Items
Bespoke items made in personalised colours
You can choose to receive your refund either as store credit to your Tailored Equestrian account or back to the original payment method.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Your shipping costs will be excluded unless the item is faulty or the order is cancelled.
Please contact us should you need any further information: firstname.lastname@example.org or +353 (0)45-844758