Returns + Refunds

Christmas Returns:

Our return period has now been extended for all Unsuitable Christmas Gifts until the 8/1/2025. Customers can return their orders for an exchange or credit note. 

Returns & Exchanges:

Returning or Exchanging an item could not be easier. 

Try your purchase on in the comfort of your own home and let us know straight away if you’d like a different size or a refund.

You have 14 days from receiving your order to:

• Notify us of your exchange or return request
• Request a full refund

 To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We reserve the right to refuse a return of any item not following these conditions. Clothing items that are returned with make-up marks, horse hair or other stains will not be accepted.

Need a Different Size?

There is no problem in exchanging your order for another size. Simply contact us and we will be able to assist you further. Exchanges are returned at the expense of the customer and an additional delivery fee is incurred for replacement items by the customer.

Returning Your Purchase:

To start a return, you can contact us at info@tailoredequestrian.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that the original shipping costs will not be refunded to you and we will also deduct the cost of the return shipping label that we email to you from your refund. If you prefer to send the item back to us and pay for the shipping yourself, you must still email us in the first instance, in order for us to approve your return prior to sending the item back. If you wish to pay for the return shipping yourself, please send the item to the below address:

Tailored Equestrian, The Old Mill, Johnstown, Naas, Kildare, Ireland, W91VY20

Customers are responsible for all import duties on orders. It is your full responsibility to verify the duties and customs charges and procedures in your country before placing your order. You are responsible for complying with international, national or local laws regulating the importation of products that you may purchase.

Tailored Equestrian is not responsible for these charges. It is you, the customer who is responsible in paying these charges. Failure to pay these charges or refusing the package will mean you will not be entitled to a full refund for your order.

A 20% handling fee will be applied to any orders which delivery is refused or customs and duties owed are not paid. The original shipping charge will not be refunded and there will be a charge incurred for the return shipping back to Tailored Equestrian. You will be refunded the balance on receipt of the package back to Tailored Equestrian.

You can contact us with any questions you may have at info@tailoredequestrian.com or +353 (0)45-844758

Please note that the following items cannot be cancelled once the order has been processed:

• Made To Measure Items
• Items in custom colours
• Made to order Items
• Special Order Riding Boots not held in stock and Custom Boots
• Pre Order Items
• Custom Helmets
• Custom Saddles

Excluded Return Items:

Please note that the below items cannot be exchanged/refunded unless faulty:

• Embroidered Goods
• Gift Cards
• Made to Measure Items
• Bespoke items made in personalised colours

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We are not responsible for any packages that are lost in transit. If you would like to insure your package there would be an additional charge. Please contact us prior to placing your order if you would like to add insurance.

Once your order is dispatched you will receive a confirmation email via email or text (or both) and then it is the carriers responsibility to deliver the package to you.

In the event your package is not delivered, please contact the carrier and provide them with your designated tracking number which was provided to you.