Customs + Duties

Customers are responsible for all import duties on orders. As the buyer, you are responsible for any Duties, Taxes or Handling Fees that are charged by your country for importing consumer goods.

Import duties are not collected at the checkout, therefore they must be paid upon your packages arrival into its destination country. Unfortunately we cannot give you an estimate of these costs as charges vary around the world.

It is general practice that the designated courier company pays these charges on your behalf and will then contact you for payment before delivery. If for any reason you fail to pay the duties on your order and the order is returned to us, we will issue you a refund for the original order amount less shipping costs incurred by us both ways and any duties we have to pay.

We recommend that international customers do prior research to ensure that there are no surprise charges when clearing you're delivery through customs, and so you have an idea of what the additional cost may be. Please contact your local postal or customs office for more information if you are unfamiliar with customs fees and charges.

It is your full responsibility to verify the duties and customs charges and procedures in your country before placing your order. You are responsible for complying with international, national or local laws regulating the importation of products that you may purchase.

Tailored Equestrian is not responsible for these charges. It is you, the customer who is responsible in paying these charges. Failure to pay these charges or refusing the package will mean you will not be entitled to a full refund for your order.

A 20% handling fee will be applied to any orders which delivery is refused or customs and duties owed are not paid. The original shipping charge will not be refunded and there will be a charge incurred for the return shipping back to Tailored Equestrian. You will be refunded the balance on receipt of the package back to Tailored Equestrian.