Devoluciones + Reembolsos
Returns & Exchanges:
Returning or Exchanging an item could not be easier.
Try your purchase on in the comfort of your own home and let us know straight away if you’d like a different size or a refund.
You have 14 days from receiving your order to:
- Notify us of your exchange or return request
- Request a full refund
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We reserve the right to refuse a return of any item not following these conditions. Clothing items that are returned with make-up marks, horse hair or other stains will not be accepted.
Need a Different Size?
There is no problem in exchanging your order for another size. Simply contact us and we will be able to assist you further. Exchanges are returned at the expense of the customer and an additional delivery fee is incurred for replacement items by the customer.
Returning Your Purchase:
To start a return, you can contact us at info@tailoredequestrian.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that the original shipping costs will not be refunded to you and we will also deduct the cost of the return shipping label that we email to you from your refund. If you prefer to send the item back to us and pay for the shipping yourself, you must still email us in the first instance, in order for us to approve your return prior to sending the item back. If you wish to pay for the return shipping yourself, please send the item to the below address:
Tailored Equestrian, The Old Mill, Johnstown, Naas, Kildare, Ireland, W91VY20
Customers are responsible for all import duties on orders. If for any reason you fail to pay the duties on your order and the order is returned to us, we will issue you a refund for the original order amount less shipping costs incurred by us both ways and any duties we have to pay.
You can contact us with any questions you may have at info@tailoredequestrian.com or +353 (0)45-844758
Please note that the following items cannot be cancelled once the order has been processed:
- Made To Measure Items
- Items in custom colours
- Made to order Items
- Special Order Riding Boots not held in stock and Custom Boots
- Pre Order Items
- Custom Helmets
- Custom Saddles
Excluded Return Items:
Please note that the below items cannot be exchanged/refunded unless faulty:
- Embroidered Goods
- Gift Cards
- Made to Measure Items
- Bespoke items made in personalised colours
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We are not responsible for any packages that are lost in transit. If you would like to insure your package there would be an additional charge. Please contact us prior to placing your order if you would like to add insurance.
Once your order is dispatched you will receive a confirmation email via email or text (or both) and then it is the carriers responsibility to deliver the package to you.
In the event your package is not delivered, please contact the carrier and provide them with your designated tracking number which was provided to you.
